Frequently Asked Questions
How do I return an item?
1
Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know and we will do our best to resolve it for you.
To start a return, please contact us at scandianime@gmail.com within 30 days of receiving your order.
How long does delivery take?
2
We offer standard shipping, which usually takes 15–25 business days depending on your location.
For faster delivery, you can choose our express shipping for 299kr, which usually arrives within 7–15 business days.
Please note that delivery times may vary slightly depending on your location and external factors such as customs processing or delays with the carrier.
Can I pay with Klarna?
3
Yes, we offer Klarna as a payment option at checkout.
With Klarna, you can choose to pay later or split your payment into installments, giving you a secure and flexible shopping experience.
Do you have a physical store?
4
At the moment, we are an online store only. This helps us keep costs down and offer a wider selection of anime products to our customers. You can shop safely and easily through our website at any time.