Contact Us

If you have any questions about your order, shipping, or our products, feel free to contact us. Our support team will get back to you as soon as possible.

Email: scandianime@gmail.com

Customer support is available Monday–Friday. We aim to respond to all inquiries within 24 hours.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at scandianime@gmail.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at scandianime@gmail.com.

Return Shipping

To make the return process simple, we provide a return shipping label for all approved returns.A fixed 99 SEK return handling fee will be deducted from your refund. This means you do not need to pay for shipping upfront. Once we receive and approve your return, the refund will be issued to your original payment method, minus the 99 SEK return handling fee. If the item you received is defective, damaged, or incorrect, the return shipping fee will be waived.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved.If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us at scandianime@gmail.com.

Unclaimed Packages

If a package is not collected and returned to us, we reserve the right to deduct the return shipping costs from your refund.

Processing Time

All orders are processed within 1–3 business days after the order has been placed.Orders are not processed or shipped on weekends or holidays.Please note that it may take up to 3 business days before your order is shipped. As a newly established business with a small team, we are working hard to process all orders as quickly as possible.Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:Europe: 10–20 business daysPlease note that delivery times are estimates and may vary depending on your location, customs processing, and the shipping carrier.